Dear Valued GoSSL Customers,
We sincerely apologize for the inconvenience caused by a recent system error that led to the generation of a large number of incorrect orders for users who paid via ALiPay. Our team is actively addressing the issue, and we appreciate your patience as we work to resolve it.
Due to the error, new certificates tied to affected ALiPay orders cannot currently be issued.
Certificates already issued prior to this notice remain unaffected and fully valid.
Website Status:
The GoSSL website is temporarily closed to facilitate urgent maintenance and error resolution.
Rest assured: This closure does not impact existing certificates; they remain fully operational.
Refund Process:
All orders paid via ALiPay during this period will be automatically refunded within one week.
Refunds will be processed to the original payment method; no action is required from your side.
Resolution Timeline:
Our technical team is working tirelessly to resolve the system error and restore website access. Full resolution is expected within 72 hours.
Updates will be shared via email during the website closure. Post-restoration, further details will be available on our website.
Existing GoSSL Certificates will remain valid until their expiration dates; no immediate action is required.
Details about alternative solutions and migration options will be communicated via email once finalized.
We deeply regret any disruption this may have caused and thank you for your understanding. Your trust in GoSSL is invaluable, and we are committed to restoring seamless service while ensuring transparency during this transition.
Best regards,
The GoSSL Team