GoSSL Announcement: Service Interruption and Data Loss Incident

 Dear GoSSL Customers,Due to a targeted server attack, a portion of user data has unfortunately been lost. and affected SSL certificate records and related account data for certain users.

Details of the Incident:

We identified a security breach in our system that allowed unauthorized access to our servers. Our teams immediately activated response protocols to secure the environment and prevent any further compromise. However, due to the nature of the attack, some user data was irretrievably lost.

What Was Affected:

• SSL Certificates: Certain records related to issued SSL certificates.
• Account Data: Specific user account details associated with the affected records.
• Transactions: Some recent transaction information may be incomplete or unavailable.

We want to reassure you that we are doing everything in our power to mitigate the impact on our customers and restore full functionality. Our team has been working around the clock to:

• Fully assess the extent of the data loss.
• Restore affected data where possible.
• Strengthen our infrastructure and security protocols to prevent future incidents.

Actions You Can Take:

• Verify Your Account: We strongly encourage all affected users to review their account and SSL certificates for any discrepancies or missing data. If you believe your account has been affected, please contact our support team immediately.
• Regenerate SSL Certificates: If you suspect that your SSL certificate was impacted, you may request a reissue at no additional cost. Our support team will assist you in this process to ensure uninterrupted service.
• Password Reset: If you haven't already, we recommend resetting your account password as an added precaution.

Our Commitment to You:

GoSSL takes your data security very seriously. We understand how critical SSL certificates and account data are to your business and online presence. We are fully committed to resolving this incident swiftly, ensuring the security of your data, and preventing any recurrence in the future.

We deeply regret any inconvenience this may have caused and appreciate your patience as we work diligently to resolve this issue.

Next Steps:

• We will keep you informed of progress as we work toward full restoration.
• A detailed report of the incident and our response will be provided once we have completed our investigation.

For assistance or further inquiries, please contact our support team at . We appreciate your understanding and continued trust in GoSSL.

Sincerely,
The GoSSL Team